About the founder
Jermaine Bellanfant
20+ years in the automotive industry. Service Manager at CarCare Import and Domestic Service.
His work spans the customer, operational, financial, and team responsibilities that come with leading an independent repair shop.
Experience at CarCare
More than two decades in automotive service.
As Service Manager at CarCare Import and Domestic Service, Jermaine has worked across the day-to-day demands of shop operations and team leadership.
Annual gross revenue
At CarCare under Jermaine’s leadership
$1.5M to $4.5M
Across the shop
The work behind the role.
- Customer service
- Fleet accounts and advertising
- Estimates and parts ordering
- Workflow and dispatch
- Technician productivity
- Daily and monthly financial goals
- Hiring and setting expectations
- Team leadership and morale
A founder’s perspective
Why I built ShopIQ
I have worked in the automotive industry for more than 20 years and serve as Service Manager at CarCare Import and Domestic Service. My experience includes customer service, fleet accounts and advertising, estimates and parts ordering, workflow and dispatch, and technician productivity. It also includes daily and monthly financial goals, hiring, setting expectations, and team leadership and morale.
These are the areas that make up my professional experience. I have worked with customer service and fleet accounts, as well as advertising. My responsibilities have included preparing estimates, ordering parts, coordinating workflow and dispatch, and supporting technician productivity. I have also worked with daily and monthly financial goals, hiring, setting expectations, and team leadership and morale.
At CarCare Import and Domestic Service, annual gross revenue grew from $1.5 million to $4.5 million under my leadership. My role as Service Manager includes the operating responsibilities described here, from estimates and parts ordering through workflow, dispatch, and technician productivity.
ShopIQ is the product I built as its founder. My background includes more than two decades in automotive work and service management at CarCare. It includes customer-facing work, fleet accounts and advertising, estimates, parts, workflow and dispatch, financial goals, hiring, expectations, and team leadership and morale. These are the supplied details of my experience and my work at the shop.